Refund policy

Refund Policy

All sales are final. Due to the nature of our products, we do not accept returns, exchanges, or refunds at this time.

Damages and issues
Please inspect your order upon reception. If your item arrives defective, damaged, or if you received the wrong item, contact us immediately at hello@drinkprosperitea.com so we can evaluate the issue and make it right.

Non-returnable items
As a food and beverage brand, all of our products, including teas and perishable goods, are non-returnable and non-refundable once purchased, in accordance with health and safety standards. This applies to sale items and gift cards as well.

Order errors
If we made an error with your order (wrong item, missing item, etc.), please reach out within 10 days of delivery at hello@drinkprosperitea.com and we'll work with you to resolve it.

Questions
If you have any questions about your order before purchasing, feel free to contact us at hello@drinkprosperitea.com. We're happy to help.